Frequently Asked Questions

ORDERING & PAYMENT

What payment methods do you accept?

We accept debit cards, credit cards, Shop Pay, and Shop Pay Installments.
Afterpay or Affirm may be offered during checkout depending on availability.

PayPal is not accepted.

Can I change or cancel my order after it’s placed?

Orders cannot be changed, canceled, or modified once submitted.
We begin processing orders quickly to ensure fast shipping.

SHIPPING

How long will my order take to ship?

Orders are processed within 1–5 business days.
During sales or holidays, processing time may be slightly longer.

How long does delivery take?

Once shipped, most U.S. orders arrive in:

  • Standard Shipping: 3–7 business days

  • Priority Mail: 2–4 business days

Delivery times are estimates provided by the carrier and may vary.

Do you offer free shipping?

Yes! Orders $85+ (after discounts, before tax) ship free.

Orders under $85 ship for a flat $6.95 fee.

Do you ship internationally?

Not at this time. We currently ship within the United States only.

TRACKING & DELIVERY ISSUES

Where can I find my tracking number?

You’ll receive a shipping confirmation email with a tracking link as soon as your order is packed and shipped.

Tracking may take 24–48 hours to update.

My package shows “Delivered,” but I didn’t receive it. What do I do?

If your package is marked Delivered, please check:

  • Your mailbox

  • Your porch/side doors

  • With family members

  • With neighbors

  • With your local post office

Body Barn Boutique is not responsible for packages once marked “Delivered.”
For stolen packages, we recommend filing a claim with the carrier or local authorities.

Route Shipping Insurance (if purchased) covers stolen packages.

My package is lost or delayed. What should I do?

If tracking shows no movement or an extended delay, please contact the carrier directly:

  • USPS: 1-800-275-8777

  • UPS: 1-800-742-5877

  • FedEx: 1-800-463-3339

If you purchased Route Package Protection, you may file a claim for replacement or reimbursement.

I entered the wrong address. Can you fix it?

Customers are responsible for entering a correct and deliverable address at checkout.
Refunds are not issued for orders shipped to an incorrect address.

If a package is returned to us, the customer is responsible for paying reshipment fees.

RETURNS & EXCHANGES

What is your return policy?

We offer:

  • 7 days for a refund to the original payment method

  • 14 days for store credit

Items must be unwashed, unworn, unaltered, in original condition, and with tags attached.

Full details can be found in our Return Policy.

How do I start a return?

Returns can be submitted through our return portal (coming soon) or by emailing us at bodybarnbusiness@yahoo.com.

Return shipping is the customer’s responsibility unless Re:do was purchased at checkout.

Do you offer exchanges?

Due to inventory turnover, we cannot guarantee exchanges.
During the holiday period, exchanges may be possible if the item is in stock.

Are any items final sale?

Yes — for hygiene and safety, the following are final sale:

  • Underwear, panties, lingerie, bodysuits

  • Swimwear without sanitary liner

  • Jewelry, hats, hair accessories

  • Tights, hosiery

  • Mystery bags

  • Items discounted 25%+

  • Doorbusters and BOGO

  • Personalized or custom items

Final sale items cannot be returned or exchanged.

Do you provide return labels?

No. Customers are responsible for return shipping costs unless they purchased Re:do at checkout, which allows free returns for store credit.

SIZING & PRODUCT QUESTIONS

Do your items run true to size?

Most pieces fit true to size unless noted otherwise.
We include product measurements in the item description when available to help you choose the best fit.
If you’re between sizes, we generally recommend sizing up for comfort.

Will you restock sold-out items?

Some items may restock, but many are limited runs and may not return.
If an item is restocked, it will be updated on the product page or announced on our social media.

CONTACT

How can I reach customer support?

You can contact us anytime at:
📧 bodybarnbusiness@yahoo.com

We aim to respond within 1–3 business days.