Refund policy

🟧 BODY BARN BOUTIQUE — RETURN POLICY

 

Last updated: November 16th, 2025

We want you to love every item you purchase from Body Barn Boutique. If something doesn’t work out, please review our return guidelines below.

1. Eligibility for Returns

Most clothing items may be returned if they meet all requirements below:

Items must be:

  • Unworn

  • Unwashed

  • Unaltered

  • In original condition

  • Free of any odors, stains, pet hair, deodorant, perfume, smoke, or makeup

  • With all original tags attached

Shoes:
Must be returned in the original shoe box. The shoe box must be placed inside a mailing box/bag—do not attach a shipping label directly to the shoe box.

Items that do NOT meet these standards will not be accepted.

2. Return Time Frames

Refund to Original Payment Method

  • Items must be returned AND postmarked within 7 days of delivery (per tracking).

  • Shipping fees are non-refundable.

  • If the original payment method cannot accept a refund, store credit will be issued.

Store Credit

  • Items must be returned AND postmarked within 14 days of delivery.

  • Store credit is issued via email.

Items postmarked after 14 days are not eligible for return and will be denied.

3. Christmas / Holiday Return Window

Eligible items purchased Nov 1 – Dec 20 may be returned by Jan 10.

If the item is available, an exchange may be offered.
If not available, a store credit will be issued.

4. Return Process

Returns may be initiated through our return portal (coming soon) or by emailing:

📧 bodybarnbusiness@yahoo.com

Customers are responsible for return shipping costs unless Re:do was purchased at checkout.

You must keep your return tracking number.
We are not responsible for returns lost in transit.

5. Re:do & Return Fees

Re:do Shipping Protection (optional)

If purchased for $1.98 at checkout, returns for store credit are free.

Without Re:do, customers are responsible for return shipping.

Return Limits

To prevent excessive returns:

  • Customers are limited to 4 returns per month, OR

  • Up to $800 per calendar year in returned merchandise

If either limit is exceeded, a 25% restocking/handling fee will be applied to future returns.

6. Exchanges

Due to fast-moving inventory, exchanges are not guaranteed.
If the item is in stock at the time we receive the return, we may offer an exchange.

Holiday exchanges may be available per Section 3.

7. Processing Times

Please allow 3–14 business days for your return to be processed once received.
Refund timing may vary depending on your bank.

If you do not see store credit in your inbox, please check your spam or junk folder.

8. Items NOT Eligible for Return

These items are final sale and cannot be returned or exchanged:

  • Final Sale / Doorbusters

  • Personalized or custom items

  • Jewelry

  • Lingerie, panties, shapewear

  • Bodysuits

  • Hair accessories, hats

  • Tights, hosiery

  • Mystery bags

  • Items discounted 25% or more

  • BOGO deals

  • Swimwear without an intact hygienic liner

  • Gift cards, store credit, e-cards

  • Items returned outside the 14-day window

  • Items without original tags

  • Shoes worn, damaged, or returned without the original box

  • Items with any odor, stain, wear, or damage from trying on or improper care

If ineligible items are returned, customers may pay to have them shipped back.
If no response is received within 7 business days, the item will be donated.

9. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 3 days of delivery at:

📧 bodybarnbusiness@yahoo.com

Include:

  • Your order number

  • A photo clearly showing the defect

Defects reported after 3 days or caused by wear, washing, or handling are not eligible.

Color variations due to photography, lighting, or monitor settings are not considered defects.

10. Order Cancellations

Orders cannot be changed, modified, or canceled once submitted.

11. Lost, Stolen, or Damaged Packages

Once a package is scanned by USPS, UPS, or FedEx, the carrier assumes responsibility.

Body Barn Boutique is not responsible for:

  • Lost packages

  • Stolen packages

  • Packages marked “Delivered” but not received

  • Carrier delays

  • Weather issues

  • Misdelivered packages

  • Packages shipped to an incorrect address entered by the customer

Route Shipping Protection (optional at checkout) covers lost, stolen, and damaged packages.

12. Incorrect Addresses

Customers are fully responsible for entering the correct and deliverable address at checkout.

If a package is returned to us due to an address error:

  • The customer is responsible for reshipment costs

  • No refunds will be issued for address mistakes

13. Price Adjustments

We do not offer price adjustments on previous orders.

✔️ YOUR RETURN POLICY IS COMPLETE

This is now fully aligned with:

  • your business model

  • your shipping policy

  • industry standards

  • customer-friendly language

  • boutique liability protection