Return Policy

1. Eligibility for Returns

We accept returns on most items that are:

  • Unwashed

  • Unworn

  • Unaltered

  • In original condition

  • With all original tags attached

Items must be free of odors and stains, including makeup, deodorant, perfume, smoke, pet hair, or any other scent.

Shoes:
Must be returned in the original shoe box, with the shoe box placed inside a protective mailer or shipping box. Shipping labels may not be placed directly on the shoe box.

(Exclusions listed in Section 9.)

2. Return Time Frames

Refund to Original Payment Method

• Eligible if the item is returned within 7 days of delivery (per tracking).
• Package must be postmarked within 7 days of delivery.
• Shipping charges are non-refundable.
• If your original payment method cannot accept the refund, store credit will be issued.

Store Credit

• Eligible if the item is returned within 14 days of delivery (per tracking).
• Package must be postmarked within 14 days of delivery.
• Store credit will be issued via email.

Items postmarked after 14 days will not be accepted.

3. Holiday Return Policy

Eligible items purchased between November 1 and December 20 may be returned until January 10.

If the requested exchange item is in stock, we are happy to exchange it.
If it is unavailable, store credit or a gift card will be issued.

4. Refund Method

Approved refunds are issued to the original debit/credit card used.
If that method cannot accept the refund, store credit will be issued.

You will receive an email when your return has been processed.

5. Return Process

Returns may be started through our return portal (coming soon) or by emailing us at [your email].

Please keep your tracking number.
If a return package is lost in transit and the customer provides valid proof of mailing (USPS/UPS/FedEx acceptance scan), store credit will be issued.
Refunds require the item to be physically received by Body Barn Boutique.

We recommend purchasing shipping insurance for your protection.

6. Return Shipping + Restocking Fees

Return Shipping

  • Customers are responsible for return shipping unless Re:do was purchased at checkout.

  • If you purchased Re:do for $1.98, your return for store credit will be free.

Restocking Fee Policy

To help keep costs fair for all customers:

  • If more than 4 returns are made within 30 days, a 15% restocking fee may apply to additional returns.

  • If over $800 in returns occur within a calendar year, a 15% restocking fee may apply to future returns.

Any applicable restocking fees will be deducted from the refund or store credit.

7. Exchanges

Due to limited inventory, exchanges cannot be guaranteed.
During the holiday return window, exchanges may be available if the item is in stock.

8. Processing Time

Please allow 3–14 business days for your return to be processed after it is delivered to us.
Refund timing depends on your card issuer.
Check your spam/junk folder if you do not see your store credit email.

9. Items Not Eligible for Return

For hygiene and safety reasons, the following are FINAL SALE and cannot be returned:

  • Underwear or panties

  • Lingerie (including adhesive bras, sticky bras, pasties)

  • Bodysuits

  • Swimwear without sanitary liner

  • Jewelry

  • Skincare

  • Hats or hair accessories

  • Tights or hosiery

  • Mystery bags

  • Items discounted 25% or more

  • Doorbusters

  • BOGO promotions

  • Personalized or custom-made items

Additionally, the following cannot be returned:

  • Items with smells (smoke, perfume, pet odor, detergent, etc.)

  • Items with makeup, deodorant, stains, pet hair, or visible wear

  • Items outside the return window

  • Items without original tags

  • Shoes showing wear or shipped back without the shoe box

If an ineligible item is returned:
We will contact you using the email on file.
If we do not receive a response within 7 business days, the item will be donated to a local charity.

10. Order Cancellations or Changes

Orders cannot be changed, canceled, or modified once placed.

11. Defective or Incorrect Items

If your item arrives defective or incorrect, contact us within 5 days of delivery at [your email] with a photo of the issue.

Not considered defects:

  • Normal wear

  • Damage from improper care

  • Slight color variations due to lighting or screens

  • Fit/sizing concerns

12. Price Adjustments

We do not offer price adjustments on items that later go on sale.